How to fix the ‘cannot send or receive messages on your mac’ issue?

Many users face this issue whereby they are not able to send or receive any text
messages or the iMessages on Mac. If you too are facing this issue, then you
are at the right place. Here in this article, we are going to tell you how you can
troubleshoot the ‘cannot send or receive messages on your Mac’ issue.

The users report that when they try to send any message, they see a little
exclamatory mark next to the message, and also they cannot resend it.

If you are using the messages app on your Mac, you can easily send and
receive SMS text messages which are the normal text messages and iMessages
which is Apple’s messaging service.

If you wish to solve this issue where you are not able to send or receive
the message, just follow the steps mentioned below.

force quit

  • First of all, you need to force quit the messages app and then reopen it.
    To force quit the messages app, just choose the force quit from the
    apple menu present at the upper left corner on your screen. After that,
    choose Messages and click on Force quit. After doing force quit, you
    have to reopen the Messages app.

message fq

  • After that, you have to reboot your Mac. To do so, go to the Apple menu
    and choose restart tab.

restart

  • Now, you have to sign out and then sign back in again. Open the
    messages app, and then choose Messages and Preferences from the
    Menu bar. After that, you have to press sign out.
  • Open the messages app and then sign back in using your Apple ID.
  • Go to the message preferences window and choose the Accounts tab.
    After that, choose iMessage and make sure that the box ‘enable this
    account’ is checked. If the box is not checked, you have to check it to
    proceed further.

account

  • Also, ensure that your Mac is connected to the internet. You can check
    this by loading any website. If your Mac is not having internet
    connectivity, try some basic troubleshooting tips like rebooting your
    Mac, your router as well as your Wi-Fi hotspot.
  • Also, check your system’s date and time as it might be the cause of the
    trouble. Open the Apple menu and go to system preferences and after that choose Date & time. Choose your time zone and select the ‘set date
    and time automatically’. If it is already checked, just uncheck it and wait
    for some time and check it again. You may be prompted to enter the
    admin password if you find the checkbox is dimmed.

time and date

  • The send and receive account or basically your iMessage account should
    be same on both your Mac as well as your iOS device.
You may be facing the error due to the keychain problem. To resolve the
Keychain problem just follow the steps mentioned below –

Open the Keychain Access, choose File and lock keychain login.

Go to the file again and choose to unlock Keychain ‘login’.

You will be asked to enter your admin password.

By doing so, you will rebuild the keychain access which may solve your
problem.

In case you are still facing the issue, you can contact the Apple support to help
to solve this issue.

How to fix the ‘cannot connect to App store’ error on Mac?

Many Mac users have complained that they are facing problems connecting to
the Mac App Store. Many of them started getting this error message after they
updated their Mac devices.

If your Mac cannot connect to the Apple App store and is not able to
download, install or update apps, then continue reading the article.

MAC CANNOT CONNECT TO THE APP STORE

1. First of all, make sure you are not having any network errors. See that
your Mac is connected to the internet. Try to reboot your Mac and
restart your router or modem.

2. Also, make sure that the Apple Mac store servers are not down for some
time. To check this, go to the System status website of Apple.

3. Open iTunes and click on Account and then sign out. Wait for a while
and then sign back in.

system status

4. Open App Store and tap on Store and press Sign Out. Wait for a while
and then sign back in.

5. Disable the VPN or proxy network if you are using them to connect to
the internet.

6. If you using macOS Mojave, open system preferences and then go to
Software update and check for any updates. If you find an update, you
must update your Mac as soon as possible.

7. Ensure that the date and time settings are set properly. You can also set
them to automatic to avoid getting this error.

8. Try the following steps on your Mac:

  • Open Keychain Access and press ‘System Roots’.
  • Double click on ‘DigiCert High Assurance EV root CA’.

system

  • Now, press ‘Trust’.
  • Now, change the setting to ‘Never Trust’.
  • Now, you have to reboot your Mac.
  • After turning it back on, follow the same steps to change “When
    using this certificate” back to “Use System Defaults”

9. Just follow the following steps on your Mac.

  • Open Finder and click Go and then Go to Folder and type
    /var/db/crls.
  • Now, click on Go.
  • You have to delete URL cache.db and ocspcache.db files. Enter the
    admin password, if prompted.
  • Now, reboot your Mac.

All the above fixes are meant to solve your problem. If any of these fixes do
not work for you, you can contact the Apple support team for further help.

How to make a genius bar reservation?

Are you facing some issues with your Apple devices? You might know that
Apple offers various tech support options to help its customers. These options
include support over the phone, live chat support or via email. But, if you want hands-on or personal support you can get an Apple expert as well. This might
be the case when you are facing some hardware issues such as your screen is
cracked or you got some water damage. In this case, you have to bring your
device to the Apple store to get it repaired.

Every Apple retail store provides tech support to its customers. The Genius bar
stations offer this support to the Apple customers. Geniuses, or the employees
at the genius bar, are specifically trained to help the customers having issues with
the Apple hardware and software.

If you are required to visit the Genius bars, you first have to make a
reservation. You can make this reservation online before visiting the genius bar
station. If you don’t know how to make a reservation at the genius bar station,
then you are at the right place.

Here in this article, we are going to see how we can make an appointment at
the Genius bar station. Though this is not easy, if you follow the steps, you
can book your appointment.

There are two methods to book your appointment at the genius bar – first is
through the apple support application and the second one is via the apple
support web site.

Let us have a look at each of the methods one by one.

1. an iOS device or through the apple support app
Making an appointment for a genius bar station visit via the apple support app is
the easiest way to do this. Just follow the steps mentioned below to book your
reservation at a genius bar before visiting it.

  • First of all, you need to open the apple support app. If you don’t have it
    on your device, you can download it from the Apple store for free.
  • Now, press the Get support tab.

get support

  • Now, you have to choose your device. After that go for ‘repairs and
    physical damage’. Now just choose the problem you are facing.
  • Keep in mind that for some problems you will get support via call or live
    chat sessions.

button

  • Now, you need to choose the Bring in for a repair option and find your
    location.
  • Select the date and time of the visit and then tap the Reserve button. Bingo,
    your appointment with the geniuses is made.

resever

  • Now, let us have a look at the second method to book an appointment at the
    genius bar station through the apple support web site.
not have reservation
2. Making a genius bar appointment through the apple support web site.

If you don’t want to install or download the apple support app, there are no
worries. You can make your appointment with the genius bar station via the
apple support web site. Just follow the steps mentioned below to make a
reservation with the geniuses via the apple support web site.

  • – First of all, go to www.apple.com/retail/geniusbar/ which is the apple’s
    genius bar website.

url

  • – Now, look down for the Get Hardware help link. Simply press the link to
    proceed further with the reservation.

hardware

  • – Now, choose your device or the service that you want to receive.

repair

  • – Now, tap on Repairs and physical and select your problem. After that,
    you can press the continue button to proceed further.

select issue

  • – After that, you have to press the ‘bring in for repair’ button.

apple id

  • – They will ask you to enter the Apple ID and the password.
  • – Choose your desired location where you wish to make the visit. You can
    also search by city, zip code or simply by name. Choose the closest app
    store where you want to make the visit.
  • – Enter your desired date and time of the visit to the store.
  • – After this, your reservation with the genius bar station is made
    successfully.

After you have successfully made your reservation at the genius bar station,
apple will send you a confirmatory email. You can also reschedule or even

cancel the appointment. You must remember to back up your device before
you make a visit to the genius bar station.